Ontario. Ministry of Government and Consumer Services. Consumer Protection Ontario

Record #: MET0830
Last Modified: 15 Feb 2024
Last Full Update: 16 Jan 2024


Description (Service) Public information and advice on consumer rights and responsibilities, complaints and consumer protection legislation
  • attempts to mediate complaints arising from regulated sectors of the marketplace, unfair business practices and from the sale of goods and services
  • investigation and enforcement of consumer protection legislation
  • public education and awareness programs, including online searchable business Consumer Beware List, https://www.consumerbewarelist.mgs.gov.on.ca/en/cbl/search

Service Details

Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Boundaries Ontario
Eligibility No restrictions
Application Call, email, or visit website  
Complaint form available online
Languages English, French
Fees None

Address and Location

Located In Community Toronto
Address & Map
Toronto, ON
Intersection Bay St and Wellesley St W
Mailing Address Consumer Services Operations Division, PO Box 450 
Toronto, ON 
Canada M7A 2J6
Physical Access Not Applicable ; No walk-in service

Contact Information

Office Phone 416-326-8800, (within Toronto)
Toll Free Phone 1-800-889-9768, (within Toronto)
TTY Phone 416-229-6086, (within Toronto)
E-Mail consumer@ontario.ca
Website www.ontario.ca/page/consumer-protection-ontario

Agency Overview