Ontario. Ministry of Long-Term Care

Site: No physical address

Service: Long-Term Care Family Support and Action Line

Record #: ONT00057
Last Modified: 08 Nov 2023
Last Full Update: 06 Jun 2023

Description

Description (Service) Government service concerning long-term care homes and Home and Community Care Support Services (HCCSS) in Ontario * handles concerns and registers complaints about long-term care homes and HCCSS * initial calls or written complaints are answered by ACTION Line staff * callers can also have their complaints forwarded to an Independent Complaints Facilitators

Handles urgent and non-urgent complaints

Service Details

Hours Daily 8:30am-7pm
Areas Served Ontario
Boundaries Ontario
Eligibility People with concerns or complaints about an Ontario long-term care home or about a local Home and Community Care Support Services agency
Application Call
Languages English ; French
Fees Free

Address and Location

Located In Community Toronto Downtown Central
Address & Map
438 University Avenue, 8th Fl
Toronto, ON
 
View Google Map
Mailing Address c/o Director - Long-Term Care Inspections Branch
Long-Term Care Operations Division 119 King St W, 11th Fl Hamilton, ON L8P 4Y7
Physical Access Not Applicable

Contact Information

Toll Free Phone 1-866-434-0144
Website www.ontario.ca/page/long-term-care-home-complaint-process

Agency Overview