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In the Spotlight...
30 Apr 2025
Telephone Support Volunteer
Compass Community Services
Location
Virtual - Based out of Guelph
Duties
This is a remote volunteer position supporting the Guelph-Wellington Community. All shifts and training are completed remotely, therefore, residence in Guelph-Wellington is not a requirement for this position.
Responsibilities:
- Complete outbound and outbound calls with service users residing in the county
- Complete safety/wellness checks, provide medication reminders, and engage in social conversations with vulnerable populations
- Assist with crisis intervention, when presented
- Utilize a strengths-based, solution-focused approach
- Provide external resources and referrals to service users
- Complete case documentation of all interactions with service users